View Call Activity

It’s possible to view call activity for end users within the Partner Portal. This allows some initial diagnostics to be done via the Partner without needing to contact Support.

Partners will be able to see:

• The user making the call
• Who is being called
• The status of the call

View Call Activity

1. Click Customers in the side-panel
2. Select the relevant customer
3. Select Users
4. Select the relevant user
5. Click the Call Activity tab
6. The user’s call activity will be displayed

Show Logs

If needed it’s possible to access the call logs for the call. This can provide information to help with diagnostics.

1. Navigate to the relevant users’ Call Activity tab
2. Click Show Logs
3. Select Summary
4. The call logs will be presented

Filter Call Activity

Call Activity can be filtered to make it easier to view specific call activity.

1. Navigate to the relevant users’ Call Activity tab
2. Click Show filters
3. Update the filters as necessary
4. The Call Activity will be filtered

To reset the filters simply click Reset next to the filter options.