Suspend or Reactivate an account
Partners are now able to suspend accounts, reactivate suspended accounts and cease customer accounts directly within the Partner Portal.
Suspended Customers are still billed as normal and have access to the PL+ Platform but cannot make/receive and calls to the platform (except emergency numbers). Please refer to the PhoneLine+ Terms & Conditions for more information (part 6: Pricing and Invoicing).
| Note: If you need help ceasing an account please refer to the Cease a customer account article. |
Number Redirection
Partners can add a number redirect to suspended accounts so that if a suspended user attempts to make an outbound call they will be automatically redirected to the chosen number. If no number redirect has been added any outbound calls made by End Users will result in them hearing a recorded message stating outbound calling is blocked and to contact Support.
Suspend a Customer Account
When an account is suspended the End User will be made aware of the suspension and be directed to contact the Partners Support each time they access the app.
Log in to the PhoneLine+ Partner Portal and click on ‘Customers’:
Select the customer account from the list that appears:
Click ‘Permissions’:
Click ‘Suspend account’
If required, in the pop-up add a redirect number. Then click ‘Suspend account’ to confirm the suspension.
The user will then be suspended.
Reactivate a Suspended account
Log in and navigate to the relevant customer account. Click on customers to see a list of users. Accounts that have been suspended will have a visual indicator.
Navigate to Customers, select the relevant customer and then click ‘Permissions’
Click ‘Reactivate account’
Click ‘Reactivate account’ in the pop up to confirm.
The user’s account will then be reactivated.
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