Provisioning and Management Troubleshooting

Issues adding a PhoneLine+ Partner Portal user

If you are not able to add a portal user, please check the following:

• You have completed all required fields (Full Name, E-mail Address)
• The e-mail address that you have entered is valid and unique (not already been used within PhoneLine+).

Issues updating the details of a Partner Portal user

If you are not able to update the details of a portal user, please check the following:

• You have completed all required fields (Full Name, E-mail Address)
• The e-mail address that you have entered is valid and unique (not already been used within PhoneLine+).

Updating your Channel Partner information

If you are not able to update your partner information, please check the following:

• You have completed all required fields (Company name, Full name, E-mail address, Phone number)
• The e-mail address that you have entered is valid and unique (not already been used within PhoneLine+).

Coming soon!

Adding a number

If you are not able to add a new number on behalf of a customer, please check the following:

• You have selected the correct type of number from the drop down list when searching for a number (e.g. UK National Number)
• If you are searching for a UK Town / City Number, please ensure that the area code has been entered correctly

Assigning a number

If you are not able to assign a number to a user on behalf of a customer, please check the following:

• The user that you are trying to assign the number to has been set up and is visible in the list of users
• The number has not already been assigned to another user.

Coming soon!

Porting a customer’s number to PhoneLine+

If you are not able to port a number on behalf of a customer, please check the following:

• The number you have entered is valid
• The number you are trying to port is available to port. For PhoneLine+ porting is only available for single line Geographic numbers with providers with whom Gamma hold existing porting agreements
• The number does not already exist on the Gamma network on another IP-based product not covered by the porting process (this does not include WLR), as porting is only used for moving numbers between network providers
• The number is a single-line number. Multi-line numbers, including RCF or caller redirect numbers, cannot be ported
• The customer account’s name is below 50 characters (including spaces).  Customer accounts with names longer than 50 characters will cause a port to fail
• If you have added a Losing Provider Reference, ensure it is no longer than 25 characters, is alphanumeric, and has no special characters
• Your browser is up-to-date.